FalconX Tech
FalconX Tech
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INFRASTRUCTURE PRACTICE · LIVE

Managed IT Services (MSP)

For growing businesses between 30 and 500 employees, building a full IT department is expensive — and outsourcing to body-shops is risky. FalconX Tech's managed-IT practice is the middle path: a senior, India-based team that runs your IT operations like an internal department, with executive-level reporting and predictable monthly billing. We handle endpoint management (RMM), patching, backups, helpdesk, vendor management, and a fractional virtual-CIO (vCIO) who plans your IT strategy quarterly. We currently manage 4,800+ endpoints across 70+ customers with a 92% same-day ticket resolution rate.

falconx-ops · prod
First-Response SLA
<30 min
IT Cost Savings
45%
Same-Day Resolution
92%
↗ trending up · 24h
Stack

Six layers of the
operating practice

L01
📞

24/7 IT Helpdesk

L1 / L2 / L3 support via email, phone, WhatsApp, and Teams — with a 30-minute first-response SLA.

L02
🖥️

RMM & Endpoint Management

Remote monitoring, patch management, software deployment, and asset tracking across Windows, macOS, and Linux.

L03
💾

Backup & Disaster Recovery

Tested cloud backups (Veeam, Acronis) with documented runbooks and quarterly DR drills.

L04
☁️

Microsoft 365 & Google Workspace

Licence optimization, identity management, MDM (Intune), and secure email gateway management.

L05
👥

Onboarding / Offboarding Automation

Automated employee onboarding and offboarding playbooks — accounts, devices, access in under 20 minutes.

L06
📋

Virtual CIO (vCIO)

Quarterly IT strategy, budget planning, and vendor management with executive-level reporting.

Delivery Framework

From PoC to production

PHASE 01

IT Onboarding Audit

Inventory devices, software, licences, and current IT pain points. Identify quick-wins and risks.

PHASE 02

Baseline & Secure

Deploy RMM/EDR, configure backups, harden M365/GWS, and document everything in a runbook library.

PHASE 03

Active Management

24/7 monitoring, proactive remediation, monthly IT health reports, and quarterly business reviews.

PHASE 04

Strategic vCIO Review

Quarterly vCIO sessions to align IT investments with your business growth and risk profile.

Case Study

Professional Services — Law Firm, Ahmedabad

Challenge

A 200-person law firm with a single IT generalist was experiencing monthly server outages affecting billable hours and had no documented DR plan after a near-miss ransomware attempt.

Solution

We onboarded the firm to our MSP platform, deployed RMM and EDR on all 240 endpoints, migrated file shares to SharePoint Online, and implemented tested Veeam backups with a quarterly DR drill.

Result

Zero unplanned outages in 18 months. Recovered from a second ransomware attempt in 4 hours with zero data loss. IT costs reduced by ₹18L annually and partner billable hours up 6%.

Let's talk about managed it services (msp)

Free 30-minute scoping call with a FalconX Tech practice lead. No pitch, just clarity on what's possible for your team.