NovaNest's 340 agents were spending 60% of their time answering repetitive buyer and seller questions via phone and email. Lead response times averaged 8 hours, causing a 27% lead drop-off rate and an estimated ₹1.4Cr in lost commissions per quarter.
We built a RAG-powered AI chatbot trained on 50,000 property listings, local market data, and NovaNest's proprietary pricing models. The chatbot integrates with their CRM (Zoho), books viewings autonomously via Calendly, and escalates complex queries to the right agent with full conversation context. Deployed on web, iOS, Android, and WhatsApp Business API.
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